Banks

Bank Assistance

Assistance to clients of banks on the basis of insurance policy while traveling abroad

Medical Assistance
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Card Holders Assistance
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Concierge Service
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Medical Assistance

Services

  • Phone medical advice by a doctor
  • Medical information support
  • Attendance of doctors
  • Payment for medications
  • Admission to hospital
  • Medical transportation
  • Medical repatriation, repatriation of remains, burial
  • Transportation of relatives
  • Information support before traveling
  • Assistance in case of flight cancellation/delay, loss/delay of luggage
  • Expenses for search and rescue
  • Individual support for travelers

Card Holders

Additional services

Information support on security

Assistance in case the bank card was lost/stolen

Offer
Settlement of financial matters

Transfer of medical expenses to the bank card

Concierge Services

Our experts provide necessary information and assistance to the clients of your bank in any country of the world

VIP-clients

Proffesional services for VIP-clients

  • Dedicated phone line
  • Dedicated email and other modes of contact
  • Case management of the Balt Assistance Ukraine doctor
  • Handling cases with head operators
  • Control of all stages of handling
  • Making of individual contacting orders
  • Organization of a doctor on duty in place of VIP-clients group travel

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Flight Booking

Concierge services include flight booking and delivery of airline ticket to any place in the world, search for the best flight option that satisfies all client’s wishes, as well as provision of detailed information on flights including:

  1. Flight schedule
  2. Tariffs
  3. Limitation
  4. Availability of transfer
  5. Best offers for flights

Place of supply of services: airports, air ticket offices, direct delivery.

Ticket price, related taxes, and the cost for the delivery of tickets (for express delivery) will be debited from client’s credit or debit card. Flight booking is carried out in accordance with the terms of the respective airlines.

Hotel Booking

Concierge services include information support, hotel booking around the world.

The client will be provided the following information:

  1. Type of the hotel
  2. Available services
  3. Tariffs
  4. Time of check-out
  5. Location

On request the concierge can book a room on behalf of a client using information on his credit or debit card to guarantee reservation and receive confirmation.

The client is responsible before the hotel for bill payment. Booking is carried out in accordance with the standard terms of the respective hotels. The hotels may reserve the right to charge the cost from client’s credit or debit card in case of no-show or cancellation of the reservation. Concierge service is not liable if the hotel is unable to provide the booked room.

Car Rental

Concierge services include information support as well as car rental around the world.

The following information is available:

  1. Location of company that provides car rental, office hours, information on the reception and delivery of the vehicle
  2. Available vehicles
  3. Cost and duration of the rental
  4. Terms and prices of insurance

On request the concierge can rent a car on behalf of a client using information on his credit or debit card to guarantee reservation and receive confirmation.

Rental is carried out in accordance with the standard terms of the companies that provide car rental. The client is responsible before the company for bill payment. The companies may reserve the right to charge the cost from client’s credit or debit card in case of no-show or cancellation of the reservation. Insurance coverage may vary depending on the country where a client rents a vehicle. Concierge service is not liable if the company is unable to provide the booked services.

Restaurant Booking

Concierge services include information support on restaurants in many cities of the world including:

  1. Type of cuisine
  2. Approximate price
  3. Location and contact information
  4. Restaurant rating
  5. Acceptable payment type

On request the concierge can book a table on behalf of a client using information on his credit or debit card.

The client is responsible before the restaurant for bill payment. The restaurants may reserve the right to charge the cost from client’s credit or debit card in case of no-show or cancellation of the reservation. Concierge service is not liable if the restaurant is unable to provide the booked services.

Yacht Rental

Concierge services provide access to private yacht rental at any time of the year. All types of yachts are available, from motor luxury yachts to yachts 30-50 meters long. All the yachts have crew, facilities including hot tub, bar, piano and sunbathing deck (in accordance with the size and type of vessel).

The client should agree rental, insurance coverage and payment with the company that provide yacht rental. In case of no-show or cancellation of the reservation the company may fine the client. Rental is carried out in accordance with the terms of the companies that provide yacht rental.

Information on railway and ferry services

Concierge services include information support on railway and ferry timetable.

Car Rental (with driver)

Concierge services include rental of a car with a driver for transfer to/from airport, driving to meetings and events in major cities. Luxury car rental is available for the whole trip.

The clients will be offered:

  1. High-end cars
  2. Qualified drivers
  3. Professional services, i.e. meeting a client, reservation, operational control
  4. Waiting at the airport without extra charge

On request the concierge can make reservation on behalf of a client using information on his credit or debit card.

The client is responsible before the providers of services for bill payment. The providers of services may reserve the right to charge the cost from client’s credit or debit card in case of no-show or cancellation of the reservation. Concierge service is not liable if the company is unable to provide the booked services.

Airport Transfers

Concierge services include transfer to/from the airport. On request the concierge can make reservation on behalf of a client using information on his credit or debit card.

The client is responsible before the company for bill payment. In case of no-show or cancellation of the reservation the company may fine the client. The reservations are carried out in accordance with the terms of the companies that provide airport transfer.

Travel and medical help information

Concierge service gives detailed information and consultation in regard to client's travel and medical help before and during the travel, e.g.:

  1. Climate and weather conditions information
  2. Information concerning rules of border crossing, necessary passport and visa information, import and exports restrictions, contacts of responsible embassies and consular agencies
  3. Official days off information
  4. Official language, time zone, customs information

Concierge service does its best for providing only up to date information to the Client.

Concierge service is not responsible for correctness and matching of the information in different information sources.

І Golf course information

Concierge service gives information about the Golf courses in large world cities. An appropriate golf club will be found for the Client according to His preferences, along with the information concerning:

  1. Contacts
  2. Approximate price
  3. Handicap demands
  4. Golf course description
  5. Additional services provided by the Club

In accordance with the accirding Golf Glub Concierge service will check free time for a play, confirm any handicaps demands, coordinate and confirm a reservation, for which, in case of need, information about Client's credit or paying card will be used.

The Client is responsible to the Golf Club for services payment. In case of reservation cancellation or non-appearance of the Client, the Company can apply punitive sanctions. All reservations will be made according to the Golf Club conditions.

Service for business

Concierge service opens access to a office network which consists of more than 250 administrative office units in large world cities. This service is meant to help business people during their trip and includes:

  1. Personal assistant and secretary service
  2. Preparing and completion of paperwork
  3. Internet access
  4. Translation services
  5. Messages transmission
  6. Coordinating of meetings

In case of cancellation or non-appearance of the Client a Company can apply punitive sanctions. All reservations will be done according to the proving services Company regulations.

Help in case of travellers checks loss / stealage

In case of MasterCard or VISA travellers checks loss or stealage, Concierge service organizes message transmission about this accident and provides the information and help for reimbursing.

In case of loss or stealage of travelers checks of other type, e.g. American Express, Concierge service will provide the contacting phone number of the relevant Bank.

Places of service: Authorized representatives worldwide.

Help in case of passport loss / stealage

In case of passport loss / stealage Concierge service will provide contacting telephone numbers, addresses and support information about the working hours of the nearest consural agency of embassy.

In case of need the Client will be able to get the additional information concerning the passport change. Collaboratively with financial agencies, Concierge service can put in touch with friend or relatives of the client to get the copies of the documents which are necessary in the consulate agency or embassy.

Translation services for unexpected situations

Concierge service will give an access to the translator offices worldwide, offers immediate help in oral translation from and into English and other widespread languages. If the neccessary language is not available, consierge service will engage for oral translation an authorized external service provider with dial-back option.

Urgent messages transmission

In unexpected situations concierge service organizes messages uploading in the name of the Client to his friends, relatives or a company by phone, fax or email. Concierge service makes up to six attempts with one hour interval, informing the Client wheter the attempt failed or not.

Insurance help desk

Concierge service gives information about the insurance regulations foreseen of the Clients insurance company. If the Client will need any additional information, Consierge service will make a warm transfer to the relevant insurance company.

Translators services

Concierge service will give an access to the translator offices worldwide.

It's important to notice that this service is not avaiable for business operations.

Concierge service offers help in organizing oral translation from / into English or other widespread languages. In case if the needed language will not be available for oral translation, an authorized external service provider will be enganged.

Tickets delivery for events

With assistance of Concierge service and authorized ticket sales agencies we give the opportunity to visit culture and sport events in any large country. Concierge service provides information about tickets available and their prices, helps to organize receiption or delivery of the bought tickets after the payment.

The service is meant for following events:

  1. Sport
  2. Theatre
  3. Art and culture
  4. Hotels
  5. Public events etc.
Message transmission service

24 hours, 365 days, concierge service ensures the opportunity to upload the messages to friends, relatives or companies by phone, fax or email. Starting with the agreed time, concierge service will make up to 6 attempts with one hour interval, informing the Client wheter the attempt failed or not.

Flowers delivery

Collaborating with the worldwide known Internal Florist, concierge service organizez the choosen flowers or bunches to any place.

The service includes:

  1. Bunch and flower choosing from a list
  2. Adding a short message
  3. Delivery to the most of large and middle cities worldwide
  4. Delivery at a certain time
Presents delivery

Concierge service oganizes the delivery of splendid presents in the name of the Client, using Clients credit card information.

The service includes:

  1. Help with present choosing
  2. Giving information concerning the possibility of the delivery
  3. Packaging of the presents. Stylization of the present accrding to the national coloration
  4. Import and exports restrictions informing
  5. Price informing
  6. Delivery at a certain time
News Briefs

Concierge service will provide the information about the latest world and local news, prepare a survey of the sport events results (for large and middle cities worldwide). It's also possible to get a summary of financial news, e.g. current rates of shares and obligations.

Courier services

Courier services worldwide with concideration of geografical restrictions for receiving or delivering documents and unforbidden items. Concierge service provides with organazation and approximate prices information.