Compensation of self-payment

What costs will be compensated?

Treatment costs
Expenses for medicines
Transportation Expenses
Communication costs

Required documents

For reimbursement of payments made out-of-pocket, the following are required:

  • copy of the policy;
  • copy of your passport (the page with photo and visa);
  • a medical report indicating the diagnosis, data of examination and treatment;
  • receipt for medical care;
  • prescription medication;
  • receipt for medication.

Legible photo of the documentation may be taken and sent to This email address is being protected from spambots. You need JavaScript enabled to view it., or via "Call&Travel" application. Also reimbursement for expenses form shall be filled where Your bank account details (SWIFT, bank name, account number, IBAN for european bank) shall be written.

Required documents

Attention!

After receiving health care in the medical center, make sure you have all the documents that must be obtained from the hospital.

Actions with the purchase of medications

Actions with the purchase of medications

In many pharmacies the pharmacist takes the prescription. We recommend you to take a picture of prescription before purchasing the medication. To shorten the period of checking the documents in case you purchased additional medications not listed in the prescription, we recommend to separate checks. If the pharmacist gives you check without specifying the name of the purchased medicines, please ask for a cashier's check (optional receipt, indicating the name of medication and its price, which also has pharmacy stamp). The document should be given free of charge.

Transportation Expenses

The insurance company pays for transportation to a medical center. In case of emergency, the insurance company pays for ambulance. When you call the ambulance, remember that your condition must be supported by medical report.

In any other case when you need regular transportation, then for compensation of expenses you need to keep checks and provide it the insurance company. Remember: the decision to compensate  is made based on medical records and insurance contract. In addition, you may send documents to the assistance company for preliminary approval of expenses.

Transportation Expenses

How to apply?

Through the application

Through the application "Call & Travel"

You are free to fill out an electronic form to reimburse expenses using mobile application Call & Travel and forward it to the Balt Assistance Ukraine. By using the option "Photo" You can attach photos of the passport, insurance policy, luggage card, prescriptions, receipts for payment, medical report, medical bills and other documents.

Download the app

Send to Email Address

The application form is available on the last page of the policy, you can also download the application from the website. Send the completed application to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it..
Do not forget to attach the following documents to the letter:

  • a copy of the policy;
  • copy of passport (page with photo and visa);
  • a medical report indicating the diagnosis, data of treatment;
  • receipt for medical care;
  • prescription for medication;
  • receipt for medication.

Send to Email Address
В офисе страховой компании

In the office of the insurance company

Please contact the nearest office of your insurance company. Fill out the application, according to the sample, which is provided by your insurance company.
Do not forget to take with you and attach to the application the following documents:

  • a copy of the policy;
  • copy of passport (page with photo and visa);
  • a medical report indicating the diagnosis, data of treatment;
  • receipt for medical care;
  • prescription for medication;
  • receipt for medication.

The application form for compensation of expenses